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Spain-based physical products, processed within 12 hours and delivered in 1–2 days across Spain, excluding Palma de Mallorca. Prioritized for speed, stock availability, and regional convenience—ideal for urgent local needs. You can choose to pay online or at your door. In some cases, partial payment may be required in advance online. See CATEGORY for details.
Internationally shipped physical products, typically delivered to Spain within 7 days, with a maximum estimated delivery time of 15 days. Sourced from global suppliers. Online prepayment is required. Customs or import duties may apply, although most of our international products already include taxes. Reliable worldwide shipping with tracking available for all orders. See CATEGORY for details.
Virtual goods delivered instantly or within 5 days, including downloadable files, online access services, and e-goods. No shipping required. Online prepayment is required. Available worldwide for immediate use after payment confirmation. See CATEGORY for details.
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Yes! We deliver global products exclusively to Brazil and Spain. Unlike local products, global products can be delivered to all regions of Spain—no exceptions.
Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, international orders arrive within:
You’ll receive a tracking number as soon as your order is shipped.
Shipping costs vary based on your location, order weight, and selected shipping method. The exact fee will be shown at checkout before you complete your purchase. If no shipping cost is displayed, your order qualifies for free shipping.
Customs policies vary by country. You are responsible for customs duties, taxes, or import fees upon delivery. However, for the majority of our global products, these charges are already included in your purchase total and may not be payable by the recipient.
We accept all major payment methods, which may vary depending on your region (e.g., Brazil or Spain), including:
Yes! Once your order ships, you’ll receive a confirmation email and/or SMS with a tracking number and a link to track your package in real time.
We offer a 7-day return policy for most items. To be eligible for a return:
Please contact our support team before returning any item.
What should I do? We’re sorry to hear that! Please contact us at [sac@saarastore.com] within 7 days of receiving your order. Include photos of the item and packaging, and we’ll resolve the issue quickly.
Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us within 24 hours of placing your order. Once shipped, we’re unable to modify or cancel the order.
We do not offer refunds for custom physical products based on personal preference or change of mind. Refunds or replacements are only considered for items that arrive damaged due to shipping or production issues.
In cases where damage appears to be intentional or inconsistent with shipping-related issues, we reserve the right to decline a refund or replacement.
To be eligible for support, you must report the issue within 7 days of delivery and provide clear photos of the packaging and product.
Cash on Delivery (COD) is a payment method where you pay for your order at the time of delivery—typically in cash, but often also with a credit or debit card, depending on the courier or seller.
COD is available on most products; however, certain categories—such as global products, digital items, high-value goods, or special-order items—may require partial or full prepayment online. Availability will be shown at checkout.
Not usually. A small COD service fee may apply depending on your location and order value. Any charges will be clearly displayed at checkout before you confirm your order—no hidden costs.
COD typically refers to cash payments, but most of our delivery agents carry a card machine (for credit or debit card payments), may also support UPI options (like Google Pay (GPay) or banking apps), or even accept regional payment methods such as PIX, available in countries like Brazil. However, availability is not guaranteed (e.g., processor system outages or network issues)—please be prepared with the exact cash amount.
If you’re unavailable, our delivery partner will attempt to contact you. You can also reschedule the delivery or authorize someone to receive and pay on your behalf. A small rescheduling fee may apply.
For security reasons, the delivery agent is not allowed to open the package before receiving payment. If there are any issues after opening, you can contact our customer support or follow our return policy.
COD orders may be rejected if:
Please contact support for more details.
The COD order limit may vary by region or platform but is usually capped at a certain amount (e.g., €200 or R$1500). If your order exceeds this limit, you’ll be asked to choose a prepaid payment method.
Once your payment is confirmed, you’ll receive an email with a secure download link. If you have an account, you can also access your files anytime from the “Downloads” section using the “Manage Order” button in the site menu.
Unless otherwise stated, your download links will remain active for at least 1 month. However, we recommend downloading and backing up your files shortly after purchase.
Our digital products come in a variety of formats, such as PDF, ZIP, MP3, PNG, MP4, or DOCX, depending on the product type. Each product page lists the exact file formats provided.
Yes. You can download your purchased digital products multiple times from your account, as long as your download access remains active.
Check your spam or junk folder first. If it’s not there, log in to your account using the ‘Manage Order‘ button in the site menu to access your files, or contact our support team with your order number for assistance.
Most of our files are compatible with standard software across Windows, macOS, iOS, and Android. Please check the product description for any specific requirements before purchasing.
No. All digital products are for personal use only unless otherwise licensed. Redistribution, resale, or sharing of the files is strictly prohibited.
No worries! Just log back into your account and download it again. If you checked out as a guest, please contact us with your order details and we’ll help you recover it.
Due to the nature of digital goods, all sales are final. However, if you encounter a technical issue (e.g., can’t open or use your digital file) or receive the wrong file, we’ll do our best to resolve it quickly. Just contact our support team with your order number and a brief description of the issue — we’re happy to help.
Some of our digital products include personalized services (e.g., artwork design) that require time for processing, conceptualization, and execution to ensure they are delivered with care.
We’re happy to help! Feel free to reach out to us via:
For the quickest response—often within minutes or an hour—WhatsApp is the best option. Email and contact form requests are usually answered within 24 hours. For security reasons, phone calls are not accepted.
